Terms of service

Last updated: 21 October 2026

1. Who can use Tonka

Tonka can be used by individuals and by businesses alike. If you use it as a consumer, you have all the rights the Croatian Consumer Protection Act gives you, and these terms cannot limit them.

2. Price and payment

Tonka is paid for as a monthly subscription. The price is €20 a month including VAT (€16 excluding VAT). The subscription is paid by card in advance for each month, counted from the day you start it, and it renews automatically every month until you cancel it. Payments are processed by Stripe, and we neither see nor store your card details. We send you an invoice by e-mail after each payment.

3. Trial period

For the first month you use Tonka free of charge and without entering a card. Shortly before the trial period ends we will get in touch with you, and if you want to continue, you enter your card and the subscription begins. If you don't, Tonka stops working for you when the trial period ends.

4. Cancelling your subscription

You can cancel your subscription at any time in the portal, under subscription management. Cancellation takes effect at the end of the month you have already paid for: until then Tonka works as before, and after that we no longer charge you.

5. Right of withdrawal (consumers)

If you are a consumer, you can withdraw from the subscription contract within 14 days of your first payment, without giving a reason. The easiest way to do this is in the portal, under subscription management, but any other clear statement you send us also counts. Because Tonka keeps working straight after payment, which you agree to by entering your card, we refund you the amount for the remaining days of the paid month, no later than 14 days after your statement.

6. Complaints

If you are not satisfied with Tonka or with our service, you can send us a complaint by e-mail to info@tonka.hr. We will confirm that we have received it without delay, and send you a written reply no later than 15 days from the day we received it.

7. Suspension and termination of the service

If we cannot charge your card, we will let you know in your chat with Tonka, and you can sort out the payment in the portal within 7 days. If you don't, Tonka stops working for you until the payment goes through.

If you use Tonka in breach of these terms, we may block your access temporarily or permanently. In more serious cases we do so immediately; otherwise we warn you first.

Should we stop providing Tonka, we will let you know at least 30 days in advance and refund you the amount for the paid days you have not used.

8. Changes to the price and the terms

We may change the price and these terms. We will tell you about any change that affects your rights or the price in your chat with Tonka at least 30 days before it takes effect. If you don't agree with the change, you can cancel your subscription in the portal before that day; if you don't cancel it, the new price or the new terms apply from your next paid month. Minor changes that affect neither your rights nor the price are published on this page without prior notice.

9. Permitted use

Tonka may be used only by adults. You may use Tonka only for yourself and in accordance with the law. You may not use her to send unsolicited messages or to harass others, for content that is unlawful or infringes the rights of others, or to try to get around her limits or interfere with how she works. You may not share access to your account with others, because Tonka sends messages and puts meetings in the calendar in your name.

10. Artificial intelligence and connected accounts

Tonka is an assistant powered by artificial intelligence. We do our best to make her accurate, but she can misunderstand a message, enter a wrong time or miss something important, so check whatever matters to you. Tonka does not give legal, financial or medical advice.

Tonka sends messages, invitations and replies on your behalf according to your instructions, and you are responsible for them.

When you connect a Microsoft or Google account, Tonka uses only the access you have granted, and only to work for you. You can disconnect the account at any time in the portal, and from then on Tonka no longer accesses it.

11. Availability and liability

We do our best to keep Tonka running without interruption, but we cannot guarantee it. Her work also depends on services provided by others, such as WhatsApp, Telegram, Microsoft, Google and artificial intelligence providers, and from time to time we also have to stop her for maintenance.

If you use Tonka as a business, our liability for damage is limited to the amount you have paid us in the last 12 months, and we are not liable for lost profit or other indirect damage. This limit does not apply to damage caused intentionally or through gross negligence. If you are a consumer, we are liable as the law provides.

12. Your content and data

Everything you send to Tonka and everything she records for you remains yours. We use it only so that Tonka can work for you, as described in the Privacy policy.

When your subscription or trial period ends, we delete your data within the periods set out in the Privacy policy. If you would like a copy of your data before then, write to us at info@tonka.hr.

13. Service provider and governing law

Tonka is provided by DOT LAMBDA d.o.o., Gašpina mlinica 10, 21231 Klis, Croatia, OIB 63946805743, entered in the court register of the Commercial Court in Split under MBS 060425170. Contact: info@tonka.hr.

These terms are governed by Croatian law. Disputes with businesses fall under the court in Split that has subject-matter jurisdiction, and a consumer may also bring proceedings before the court of their place of residence. These terms were drawn up in Croatian. The English version is for information only, and if the two differ, the Croatian version prevails.

These terms apply from 21 October 2026.